Terms of service

Placing an order for goods on Darlies.co.uk indicates your “acceptance” of our terms and conditions. Ideally, all payments must be with your own payment method and with adequate funds to make payment. Fraudulent use of payment method will be reported to the relevant authorities.

Darlies.co.uk may suspend or cancel your order or registration immediately if you breach any of these terms and conditions.

Ordering:
Simply select the items and their quantity to add them in the shopping basket. Make sure that you select the correct item and weight. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your payment method is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays, we cannot change an address once shipped.

Payments:
The quickest and safest method to pay is to pay online via Paypal or Sagepay using your credit/debit card. For a successful order, the payment transaction has to be approved by the bank. Once your order is completed and the payment is received, you will receive the confirmation email from us.

VAT:
Please note, all prices include the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.

Processing:
As soon as we receive a clear payment for your order, we start processing your order. Orders are processed and posted on the same day (Monday-Friday) if the order is placed before 12pm. This excludes noted Holidays/Bank Holidays. If for any reason, any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

Products:
It is important to know that the products might have new packaging and labelling as compared to the images shown on the website, however if the product is the same and only the packaging is new, this will be considered as the same product. Any Props shown in the product image are not included in the order. All images are for Illustration Purposes only and may not represent the actual Product.

Cancellation:
You can cancel your order on the same day before 12.00pm otherwise we may dispatch your order. If you are unable to inform us on time and the order is already dispatched, it is your responsibility to accept the delivery and return the item to us, a refusal is not a valid return.

Delivery:
We use Royal Mail, DHL and Pallet Networks for our Deliveries. All parcels will be dispatched through a traceable service and we will send you a parcel tracking number by email. All Palletised orders (usually over 225kg) will be Dispatched using one of our Pallet Network Carriers. As cards are not always left, it is your responsibility to follow your Online Tracking, including but not limited to: Rearranging Delivery, Changing Delivery, Picking up your item(s) from your Local Delivery Depot. Failure to do so will result in the item(s) automatic return. A refund will only be given if the item arrives back intact.

If you dispute a delivery, the Courier requires a Disputed Delivery Form to be filled in to confirm non-receipt of goods, and full co-operation with local authorities. If you are not happy to do so no Refund/Replacement will be granted.

As soon as you receive your Order, please ensure that it is not opened or damaged, you agree to report any damages/defects within 2 days to allow us to deal with your issue promptly. Delivery Times not include any public holidays, weekends or store closures. Please note that we cannot be held responsible for items delayed in the postal system due to things such as Health Pandemics, Adverse Weather and Busy Holidays, as this is beyond our control.

Palletised Deliveries:
Please have your Contact Information up to date to arrange delivery for Pallet Orders. Orders over 1000kg will require your OWN Forklift. The Ground/Road around the property needs to be flat, level and solid. This service takes place between 9am-5pm as standard and requires a signature, unless you advise a safe place to leave it, at the driver’s discretion if safe to do so, Darlies hold no responsibility if left. Where a delivery cannot be made due to access we will attempt a re-delivery at your request for a charge of £75.00 per pallet on the following day or when arranged, payment must be received before the delivery is rearranged. In any cases of Damages/Shortages you must note this when you Sign for it, and then contact us right away for Refunds/Replacements on any Damages. If you do not note this on the Delivery Note when you sign for the Pallet, no refunds/replacements will be given. Refunds/Replacements are only issued for what has been noted. Pallet Orders cancelled en route, or returned due to ground Conditions/Access Restrictions or other delivery issue will incur a return fee of £150.00 per pallet (subject to Location), deducted from any refunds given.